Technical Support Supervisor

Company Name:
Lead and direct technical staff working with industrial laser cutting applications to ensure excellent customer service. Develop, evaluate, and execute operating and strategic plans, training and supporting members of the Service Team in the use of technology and new concepts/ideas. Technology planning and implementation, applying knowledge of the latest research and best practices in technical support and customer service. Plan, organize, implement, and maintain programs to provide support and technical assistance. Assure problems and fully defined and decisions are made based on all relevant factual information to determine appropriate action. Select/recommend the best fit solution based on a thorough analysis. Support Field Service Team with technical assistance. Plan, organize, coordinate, assign, and evaluate the activities of the Technical Support staff, setting work priorities, performing informal and formal evaluations, and providing professional growth opportunities. Act as liaison with parent company in Italy on technical support issues. Manage special projects as assigned by the Service Manager for the purpose of implementing key initiatives. Travel up to 20%.
Minimum requirements: 5 years of experience in the job offered or as a Technical or Service Engineer or Technician. Experience must have included: service and/or manufacturing of industrial laser cutting applications; laser/bender experience; and computer aided design (SolidWorks, Catia, Inventor, etc.).
Any applicant who is interested in this position may apply online at: jobs.nalco.com or to the following individual for consideration: BLM GROUP USA Corp., Attn: M. Corno, 29380 Beck Rd., Wixom, MI 48393. Ref. No.: TSS/PZ.

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